DStv Premium Package Deal

Currently I have a premium subscription with DSTV. I saw the the DStv Premium Package Deal for R849 and wanted to take this. I called the customer call center on the 17th to arrange this deal and was told that they can assist me and that my details would be sent to that department and they would give me a call back by the 19th. It is now the 23rd and I tried calling again this morning and got the same story!! I am a customer willing to spend more money with DSTV and sign a contract and still I get no assistance?? Is this the level of service that's guaranteed in SA now?? If I don't get a response by 24th I will be taking my business elsewhere because as you are aware DSTV is not the only supply anymore...