DSTV PREMIUM Missing catch up; movies; showmax

Since 28th July till 8th of August my premium subscribtion Explorer benifits are all **** gone missing. Saying not availible in your country or region. Paying for DSTV premium prices in at the same as 2 medium car insurances combined; and double uncapped internet subscription. What do I Get as an explanation or comunication from Multichoice. Sweet bugerall. Not an sms or an email. Waisted my time phoning daily; to first be told there is no problem.... while there phone message says they aware of the problem. I feel w**********. I think South Africa is warming up to streaming internet entertainment. And this might be the push i needed to actually cut the +- R1000 back into my budget... who the hell wants 10 minutes of horible DSTV premium Adds (already got it) per 30 minutes of paid subscription viewing; thats the only reason catch up works.... add skipping. Anyhow Catch up gone; movie channels Gone; shomax shows titels but won't play. Last call center sat me a half hour cell phone call resetting decoder to factory settings. Nothing 3 days later. Now told to take off work to go stand in line to allow the *****s to "reset" the harddrive ... what they going to say next ... replace the decoder after all of SA explorers went black out o 28 July 2018 ?