DB
Dave B

1 reviews | Active since Jun 2010

09 Apr 2016, 14:58

DSTV PREMIUM MAGAZINE Ref. No. ***

Some time ago Multichoice suddenly out of the blue discontinued supplying/printing the TV Guide magazine. Following numerous complaints from irate subscribers including complaints on Radio 702 subscribers were provided with the option of receiving the magazine or not. I opted to receive the magazine. During the postal strike I used to collect the magazine from the Randburg customer service centre. When the strike ended I continued to receive my magazine regularly until December 2015. I received no magazine in January but as we were on holiday for part of the month this did not pose a problem. In February I did not receive my copy and visited the service centre to be told that they were going green and that the magazine was no longer available. Before I had the opportunity to voice my displeasure I received a March issue and assumed everything was back to normal. It appears not as I have yet to receive the April magazine. Could you please advise me what is going on. HAS THE MAGAZINE BEEN DISCONTINUED? I have been a loyal subscriber for many years and if the magazine has been discontinued while I would not be very happy I would expect my monthly subscription to reduce accordingly.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Apr 2016, 09:56
Official
Hello davebaxte,

We have reviewed your complaint and believe that we owe you our deepest apology.

As we're committed to resolving your query. We have contacted the relevant department for further assistance regarding the magazine. Kindly expect feedback directly from them.

Thank you for your time and patience.

Should you require any further assistance, please don't hesitate to contact us.

Please use one of the following communication channels below for assistance:

@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com

Kind regards
Dinah