1 reviews | Active since May 2016
DSTV Premium Magazine Ref. No. ***
<p>Since December 2015 I have been struggling to get Multichoice to regularly post my DSTV Premium magazine. this is probably the 3rd or 4th complaint i have logged. After logging a complaint I receive a magazine in a plain envelope with my address written by hand. Besides getting the address wrong by using my street address and not my postal address i am promised that the system has been updated and the magazine will be posted monthly. This is yet to happen and I can only state that Multichoice customer service is pathetic or should I say non existent. To receive the magazine regularly should I diarise to log a complaint on a monthly basis around the 20th of each month.</p>
Dear Mr Baxter
Thank you for taking your time to contact us.
We have manually posted the August magazine to your postal address.
Furthermore, this matter has been referred to the relevant department for further assistance in this regard.
Thanks again for bringing this matter to our attention.
Kindly accept our apology for the inconvenience caused.
Kind regards
Dinah
Dear Mr Baxter
Thank you for taking your time to contact us.
We have manually posted the August magazine to your postal address.
Furthermore, this matter has been referred to the relevant department for further assistance in this regard.
Thanks again for bringing this matter to our attention.
Kindly accept our apology for the inconvenience caused.
Kind regards
Dinah