DB
Dave B

1 reviews | Active since May 2016

21 May 2016, 12:54

DSTV Premium Magazine Ref. No. ***

<p>It never ceases to amaze me that when you initially lod a complaint you suddenly receive excellent service which rapidly deteriorates to the pathetic service you originally reported. On 9 April I logged a complaint regarding the non receipt of The DSTV Premium Magazine. Shortly after receiving my complaint the April issue of the magazine was posted to my street address (even though my postal address is on record) never th eless I received the magazine. My address was hand written and the magazine was in a plain envelope which indicates at least that somebody spent some time to resolve the matter. STILL WAITING FOR THE MAY ISSUE????</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 May 2016, 14:04
Official

Dear Mr Baxter

It was not possible to get hold of you today telephonically. We needed to verify your postal address details with you.

Please note that two copies for May and June will be posted to your residential address.

For further assistance, kindly confirm your postal address just to ensure we have the correct details on our records.

Thank you for taking your time to contact us.

Kind regards

Dinah

DStv (MultiChoice)
DStv (MultiChoice)'s reply22 May 2016, 06:39
Official

Dear Mr Baxter

Thank you for the feedback.

We have updated your postal address on our records.

As previously communicated, your copies of magazine have been sent to the residential address. The next copy will be sent to your postal address.

Please do notify us should you require any further assistance.

Kind regards

Dinah