DSTV premium fees come with the worst support in the country

For the passed 2 weeks I have spent 2 hours of my own airtime on the phone with DSTV support, I have spent time on their live chat and going back and fourth with their twitter support to try resolve an issue with my DSTV premium bouquet not showing all catchup shows and my DSTV Now showing Kenya channels.....I eventually escalated the issue and was told they would get back to me in 4 days....7 days later I have to call them and they tell me the person who was looking into the matter has "gone home". I told them to downgrade me to compact cause I refuse to keep paying premium money for this service and while missing channels. If it was up to me I would switch to an alternate provider were it not for their only saving grace which is Supersport!