DSTV premium catch cannot view

6 weeks ago we phoned the call centre to report that when you tried to go into the catch up programmes, we could not. Message read only subscribes who subscribe to DSTV Premium can view this. We are a DSTV Premium subscriber. We were told technical,will call us back, we waited for four days no phone call. We then called in again and a call centre representative spend one hour on the phone with me, and managed to fix the error. One week later we have the same message and the catch up does not allow us to view again. I sgain called and was you it had been referred to technical someone would call back. No returned call. I phoned yet again, after giving my id number was told that we are not the only one with this problem, there is a problem with there new system and we will have to wait till it is resolved. The client service lady could not give s time frame as to when the problem would be resolved. This is unacceptable, we pay our debit order every month, we need to get the viewing. Very shoddy service from multichoice.