DSTV Premium but no catch up

<p>I used your live chat facility to get help on my account, whilst the lady was helpful, I have to say your policies are deplorable. She advised me I cannot use DSTV catch up as I dont have a PVR subscription. Now whilst there is nothing I can do to change this, I would like to put on record how deplorable it is. 1st. My account costs me in excess of 800 rand a month, half the channels you get are pure *******. 2nd If I cant use streaming, exactly what is premium about your service, as I am now at the mercy of my decoder. your regularly hike rates but you take away service, exactly what kind of ******* customer value proposition is that. I would like ( in writing) to know why my service is deemed premium and please dont send me a link to your terms and conditions or get one your customer reps to call me as they have no decision making power but have to deal with the anger created by your policies. I honestly hope that this country gets the bandwith it needs so that streaming services such as netflix and hulu can burn your operation to the ground. Your organization is ******* and has no loyalty to customers who have been loyal to you for many years. Really disgusting</p>