JZ
Johan Z

1 reviews | Active since Jan 2011

06 Jan 2016, 14:02

DSTV Premium a ripoff. Catch-up not working

I have DSTV Explora with Premium Account Holder but I must say Catch-up is the biggest garbage I have seen in my life. You might as well cancel DSTV and go to Showmax and know you can rely on them. Example. I follow the Series called Zoo and missed episode 2 thinking I can watch it on catch-up, but guess what they have Episode 1 on Catch-up and catch-up plus and Episode 3 and the best is I do not get discount from DSTV for this inconvenience. You have to now record all the series as Catch-up is something they tell you hundreds of series and catch-up plus even more but that is lies as I have Catch-up plus and believe me it is not worth it to follow series. Why must I stay with DSTV if this is the service we get. DSTV can at least refund customers until they sort out the mess. I see a new SABC being born at DSTV.....<br> <br> Lets see how serious they are about keeping customers and see how they respond to my complaint.<br> <br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Jan 2016, 07:41
Official
Hello jvz0611,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team