BT
Buhle T

1 reviews | Active since Jun 2016

07 Feb 2022, 12:18

DSTV PREMIUM A HUGE ****

Thr free upgrade is pure **** to make us pay extra . I won free upgrade to Premium in December which automatically was changed in my decoders in January. To my surprise the amount to pay started changing to R768 of which I consulted dstv on 01/26/2022 was told it will be adjusted on the 1st February automatically. On the 31st it changed to R936 again consultant told me I will be credited but they credited me R149 instead of R34. Basically it's been a week complaining and calling their costumer service which will put me on hold for more than 30 minutes and promised to be called back. Today am told I need to pay for the 2 extra decoders what the hell because I did not authorize for the upgrade to be done on all decoders. Honestly DSTV is the worst in customer service. Do not accept their free upgrades or else you will pay for it.

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Feb 2022, 13:07
Official
Hi Buhle,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
BT
Buhle T's update07 Feb 2022, 15:24
Reviewer Update
Am hoping to get response soon as it's been a week waiting for feedback on issue
BT
Buhle T's update07 Feb 2022, 17:25
Reviewer Update
The matter has escalated worse now. Am told I need to pay for this month's subscription but how because already you have over debited my account 😡😡😡😡