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Christeen P

1 reviews | Active since Nov 2017

08 Feb 2024, 08:12

DSTV poor/non existent customer service

I have been receiving emails since December advising that the Premium Streaming Package would be R199.00 per month the next 6 months (I am a customer on this very same package hence me receiving the promotional emails) . Since then I am trying to pay but my account is showing a balance of nearly R750.00, bear in my mind this is a month to month package which me I cannot go into arrears. Tried to contact DSTV, telephonic contact made a week ago still no resolve. Sent an email, which has been read and still no response.

Why do you want to cheat your customers? It's no wonder people prefer other streaming networks to that of DSTV, the service is pathetic. I need DSTV because of the sports channels yet I have to beg and grovel to get any assistance.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Feb 2024, 08:20
Official
Hi Christeen Pillay, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 
CP
Christeen P's update23 Feb 2024, 09:52
Reviewer Update
No DSTV has not been attending to this, since the 8th I am being given the runabout and to date I cannot enjoy the benefit of the R199 per month for 6 months promo which was implemented in December. I get the emails but DSTV wants me to pay the full premium and not what they have promoted. DSTV is cheating their customers and do not possess the correct customer service skills. Seems as if the customer does not matter, DSTV customer service personnel will say anything to answer a ticket but not resolve the problem I am facing. How so very frustrating and frankly despicable.