dSTv poorest of the poor service

Had to rate a one but actually it is a zero. I took my main and extra view decoders to a dstv installer today as the extra view was not working. The dstv installer cleared everything and confirm my decorders working. When I got home and installed the decoder no signal on my decoder - that is not the problem BUT when I called the call service I received the most pathetic service ever received and the consultant had NO clue how to help and did not even understand the basic things I explained to her - please DSTv train your people. So no TV for my mom who is 83 years old and the only reason why I have DSTV going still else I would have closed my account immediately as really bad, worse, DSTV