DSTV Poor srevice

Item: DStv (MultiChoice)
Rating: 1
Author: Sue C

DSTV have a system whereby a holiday home can use the same subscription that is used at home. The holiday home must be activated each time it is occupied. It is an absolute NIGHTMARE trying to achieve this. The whatsapp doesn't work. The website doesn't work. The call center is hopeless . And to make it worse, they send a request for me to review the system. Needless to say , complaints are blocked. WOW.. How are they still in business, or rather. How much longer can they survive??

Helpful (0)

Replies (3)

DStv (MultiChoice)'s replyOfficial

26 Jun 2020, 18:43

Hi Sue Collins,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply26 Jun 2020, 18:43

Official

Hi Sue Collins,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s replyOfficial

26 Jun 2020, 20:55

Hi Sue Collins,

We are sorry for the inconvenience caused to you. We have noticed that the contact centre has already assisted you.

Should you need further assistance, please contact us via @DStvCare and DStvZa.

Regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply26 Jun 2020, 20:55

Official

Best regards,

DStv (MultiChoice)'s replyOfficial

26 Jun 2020, 20:56

Hi Sue Collins,

We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true

Regards
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)'s reply26 Jun 2020, 20:56

Official

Best regards,

DSTV Poor srevice

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