JM
Juditg M
1 reviews | Active since Jul 2020
21 Jul 2020, 21:53
DStv poor servive
I have been calling the call center from Sunday trying to activate my two extra views with no luck. Every time I talk to a different consultant they all told me different stories and all said after 30 min my extraview should be working just fine and still its not working. What gets on my nerve is that the debit order including money for the extraview will go through this month. It frustrates me because I am going to pay for a service that I haven't used. Even now only my primary decoder is working and my other 2 decoders are not working yet I have been on the phone every day from Sunday for an hour or more waiting my airtime for nothing because the problem hasn't been resolved tot nou.
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
21 Jul 2020, 22:10Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Jul 2020, 22:10
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
21 Jul 2020, 23:43Dear Judith,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
Kindly note, we have gone through your account and can confirm that the services are ae definitely active on all three decoders. We have also sent through numerous signals in attempts to clear up any error that you may still be experiencing.
Please expect a call from us tomorrow to confirm whether the issue is resolved or if we need to investigate further.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
Kindly note, we have gone through your account and can confirm that the services are ae definitely active on all three decoders. We have also sent through numerous signals in attempts to clear up any error that you may still be experiencing.
Please expect a call from us tomorrow to confirm whether the issue is resolved or if we need to investigate further.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply21 Jul 2020, 23:43
Official
Dear Judith,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
Kindly note, we have gone through your account and can confirm that the services are ae definitely active on all three decoders. We have also sent through numerous signals in attempts to clear up any error that you may still be experiencing.
Please expect a call from us tomorrow to confirm whether the issue is resolved or if we need to investigate further.
Kind regards,
Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world-class standards, and thus your recent unsatisfactory experience is regarded with all seriousness
Kindly note, we have gone through your account and can confirm that the services are ae definitely active on all three decoders. We have also sent through numerous signals in attempts to clear up any error that you may still be experiencing.
Please expect a call from us tomorrow to confirm whether the issue is resolved or if we need to investigate further.
Kind regards,
Dstv: Hello Peter Team
Best regards,
JM
Juditg M's updateReviewer Update
23 Jul 2020, 06:02I'm highly disappointed in MultiChoice. The service is very poor, my issue still hasn't been resolved the error codes are still there and I still can't watch TV on the extraview decoders. I didn't even get the follow up phone call from you guys. This is incompetency at its best.
JM
Juditg M's update23 Jul 2020, 06:02
Reviewer Update
I'm highly disappointed in MultiChoice. The service is very poor, my issue still hasn't been resolved the error codes are still there and I still can't watch TV on the extraview decoders. I didn't even get the follow up phone call from you guys. This is incompetency at its best.
JM
Juditg M's updateReviewer Update
24 Jul 2020, 06:32Still no reply or anything from you guys and I'm still experiencing the same problem but you will debit my account next week. Think I will escalate this matter to the ombudsman because you don't take me seriously.
JM
Juditg M's update24 Jul 2020, 06:32
Reviewer Update
Still no reply or anything from you guys and I'm still experiencing the same problem but you will debit my account next week. Think I will escalate this matter to the ombudsman because you don't take me seriously.
DStv (MultiChoice)'s replyOfficial
24 Jul 2020, 12:47Dear Judith,
Kindly note, we tried contacting you on ***, however, the call went unanswered.
We will be in touch again so that we can assist in resolving your issue.
Kind regards,
Dstv: Hello Peter Team
Kindly note, we tried contacting you on ***, however, the call went unanswered.
We will be in touch again so that we can assist in resolving your issue.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply24 Jul 2020, 12:47
Official
Dear Judith,
Kindly note, we tried contacting you on ***, however, the call went unanswered.
We will be in touch again so that we can assist in resolving your issue.
Kind regards,
Dstv: Hello Peter Team
Kindly note, we tried contacting you on ***, however, the call went unanswered.
We will be in touch again so that we can assist in resolving your issue.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
25 Jul 2020, 15:03Dear Judith/ Maria,
As per telecom, kindly note, it would be best to have the decoders tested as your nearest agency. We will be in touch again on Tuesday after this has been done to ensure this matter is resolved.
Kind regards,
Dstv: Hello Peter Team
As per telecom, kindly note, it would be best to have the decoders tested as your nearest agency. We will be in touch again on Tuesday after this has been done to ensure this matter is resolved.
Kind regards,
Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Jul 2020, 15:03
Official
Dear Judith/ Maria,
As per telecom, kindly note, it would be best to have the decoders tested as your nearest agency. We will be in touch again on Tuesday after this has been done to ensure this matter is resolved.
Kind regards,
Dstv: Hello Peter Team
As per telecom, kindly note, it would be best to have the decoders tested as your nearest agency. We will be in touch again on Tuesday after this has been done to ensure this matter is resolved.
Kind regards,
Dstv: Hello Peter Team
Best regards,