Dstv poor service thats costing me extra money
<p>I have been a dstv client for a long time but the last couple of months was frustating and costing me extra money for dstv's mistakes</p> <p> </p> <p>i used to stay with my brother in his house. The dstv account was in my name. In february 2017 i moved out. My brother did a change of ownership to his wifes name. I moved i to a new place and opened a new account. Evertime my brother rents a movie on boxoffice my account is being debited. Evertime i phone dstv and say this is a mistake. I dont take the movie out and also stipulates that it must be reversed and also they must take my details of my brothers account. Evertime i phone its about a 15min talk with dstv. Airtime i am paying. Close to a 100 rand evertime i phone dstv for dstv's mistake. Everytime time the dstv consultant say they did fixed it now it wont happen agian. But it happened again and then i must phone again and waste time and money. My monthy fee supposed to bee 920 but woth all the calls its close to 1300 a month. Dstv can check on all the calls a made on my account and see that they are giving poor customer service</p> <p> </p> <p> </p> <p>thanks dstv for giving ****ty service full of mistakes and making my evenings misrible </p>
Dear Werner
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Dear Werner
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Good day Werner Botha
Reference is made to our telephonic conversation in regards to the box office billing on your account.
We advised that we investigating the matter and once completed feedback will be provided to your personal e mail address.
Please be advised that as agreed we have activated your Box Office account.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Good day Werner Botha
Reference is made to our telephonic conversation in regards to the box office billing on your account.
We advised that we investigating the matter and once completed feedback will be provided to your personal e mail address.
Please be advised that as agreed we have activated your Box Office account.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
