VH
Vuyisile H

1 reviews | Active since Nov 2019

27 Nov 2019, 10:40

DSTV POOR SERVICE RENDERED

Good day

What can one do honestly to be receiving proper services at DSTV, this is yet again another irritating day for me with DSTV being stopped at my house. I complained last week and they verified my information and I was required to make payment of 555.71 which I did and the dish was opened. This morning my dish is closed and I got an sms that I must pay 1816.50 once paid they will reconnect me DSTV poor services I do not owe you guys I dont and your way of always saying I ma in arrears it reflect bad on my credit profile I can not stand this. I am writing this very angry that i can not tolerate your services anymore I wish there is another way for me to just cancel this service and not have it in my house because its getting to my nerves, can you correct their poor administration services and accounts and stop with their poor services.

I am not working for DSTV and I can not afford to be inconvenienced like this every week. I demand that my dish be opened with immediate effect or they cancel the dish all together and I will opt for other services like Neflix once and for all and trust me I willnever recommend anyone for DSTV. Whoever is handling my account must just stop handling it because he or she is bad with administration and must get another job where she or he will not mess with other peoples lives. When I shout over the phone they complain and ask me why am I fighting so I guess I must laugh and have jokes for their foolish and unprofessional administration poor services they are providing yet they get paid for being lazy and unprofessional that they continue to have. If this is not responded now trust me everyone will know how DSTV services are, someone better call me and be willing to listen to me when I give them my mind and must not be offended I will be fighting DSTV not him or her.

Thanks

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Nov 2019, 12:14
Official
Hi Vuyisile Hadebe, 

We acknowledge receiving your complaint and we are attending to it. 

Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Nov 2019, 14:36
Official
Hi Vuyisile H,

On behalf of MultiChoice, I want to extend my sincerest apologies for the negative experience that you had with our customer service.

Please be advised that we captured a journal to reverse the charge of R1858.07 and currently pending approval from the Finance team. 

We’ll provide you with feedback as soon as we receive it.  


Regards
Ntando 

Best regards,