DSTV poor service on billing account

<p>in March I downgraded. Yet I am still being billed the full amount untill I have upgraded again to premium two weeks ago. my downgrade happened immediately & i had no premium sgnal untill 2 weeks ago. iwas billed foor the time i was downgraded.someonne in you department seems to change. my downgrade. i am fedup with this poor service. mrs. a Gerber.</p>