DSTV poor service, no feedback

on the 6th of May after trying to reconnect my service using the app, i made a terrible mistake and connected two subscriptions in stead of one subscription and a extra view. on the 7th of May i called the call centre and requested my service be rectified to how it should always be (i said look at my history and rectify to normal). this did not happen and on the 21st of May service was stopped as `i owed more money. after another call to the call centre i was advised that both subscriptions were active i needed to pay the outstanding balance on the second subscription. I advised the operator that i had made a call and demanded the voice recording for the call. on the 30th of may i was notified again that my outstanding balance was almost twice the usual amount, so i called a gain and demanded to speak to a manager, i was told my concern would be escalated (2nd time now) it is now the 6th of June, i have had no calls from any one at multichoice and i have been disconnected, between the 1st and the 5th my account has shot up another R100? the service delivery is pathetic, no wonder so many people are leaving dstv and using more recognised services like Netflix/Prime etc. I demand that my account be rectified immediately and my balance be brought back to the original service i pay for.