DSTV - Poor service / incompetence

Wanted to transfer my DSTV connection from Premium Satellite to Stream. Visited Randburg call centre to update my information and to request the conversion. Spent about three hours with a consultant who knew very little and requested interventions / assistance from colleagues and was assured by the end of the ordeal that all was sorted once I paid R777 for the process and ensuing month’s payment. Came home to connect my internet TVs and have struggled for about six hours including at least fours on the phone with various consultants without any success whatsoever. What did transpire is that some of the personal information that I requested be changed was not amended that contributed to a prohibition to assess. I have been an M-Net / Multichoice client since shortly after inception of the service. In exasperation I asked if they had contractors who could visit to resolve whatever the problem is like the satellite technicians and I was told know. So now I am stuck with something I cannot use and which I have paid for. If I cannot resolve this in the next 48 hours, I will perforce have to cancel and rely on other internet services for my entertainment.

Poor and disgustingly awful set ice from consultants all round who clearly do not know what they are doing. I.e. incompetence.