ZM
Zama M
1 reviews | Active since Mar 2023
08 Mar 2023, 08:34
DSTV POOR SERVICE
I have been on the DSTV price lock for years. I am currently on the R850 package that i pay for every month. On Sunday the 05 March my service was suspended. I called in and i was told i have a compact package that was activated on the 31 Jan 2023. I explained that I have never activated that. The lady I spoke to said she will escalate the issue and she reconnected my service. On the 8th of March again my service was disconnected for the same issue. The call centre cannot help me as the issue needs to be escalated. I am sitting here with no service and yet my subscription according to my agreement with multichoice are up to date. Yet I have no access.
MAY I PLEASE HAVE MY SERVICE RE-INSTATED ASAP
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
08 Mar 2023, 08:45Hi Deli Madiya,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply08 Mar 2023, 08:45
Official
Hi Deli Madiya,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
ZM
Zama M's updateReviewer Update
08 Mar 2023, 08:50Thats not good enough. First escalation was done on the 05.03. Today its the 8th and i still need to wait?
ZM
Zama M's update08 Mar 2023, 08:50
Reviewer Update
Thats not good enough. First escalation was done on the 05.03. Today its the 8th and i still need to wait?
ZM
Zama M's updateReviewer Update
08 Mar 2023, 11:42You have not bothered to get back to me neither have you re-instated my services.
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Zama M's update08 Mar 2023, 11:42
Reviewer Update
You have not bothered to get back to me neither have you re-instated my services.