Dstv poor service

I think the space to type this review is not enough as I have quite a mouthful!

I went in to exchange my explora decoder on Saturday, as I have dstv insurance and this is the second time that my decoder is faulty. When I got to the service provider, I could not see how this service provider was accredited as the environment was very poor and unsanitary. I then was helped, but could not exchange my decoder for the reason was that DSTV was busy doing stock taking and I should come back on Monday. As my decoder was still working but had no hardrive to record, I could still atleast watch dstv, only to find out that my package was canceled?? I called into the call centre (***) to activate everything, the consultant could however not activate my extra view, and advised that I would be called, I am still waiting for that call. Today I went back to the service provider to exchange my decoder and received my new 3b explore machine. I plugged it in, downloaded and started watching, now the only issue at hand was to try and sort out my extra view. So I called in again only to find out that I could not get my extra view activated as there is an outstanding amount due on my account, I could not understand why, as I have the 2year contract subscription on the premium package. Then I was advised by the consultant that it was reconnection fees? Why, I was not the one who canceled the package, but now I am the one struggling and have to pay?