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FZ
Francois Z

1 reviews | Active since Jul 2018

07 Jul 2018, 20:54

Dstv poor service delivery

VERY VERY VERY BAD SERVICE FROM MULTICHOICE. PROMISES MADE THAT IT TAKES 3 days to sign up for price lock and it is now 7 days and no service was delivered from multichoice. No feedback at all.

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jul 2018, 07:07
Official

Dear Francois Van Zyl

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv Hello Peter admin team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 Jul 2018, 11:48
Official

Good day Francois

Thank you for contacting us.

Hope you will accept an apology for the delayed response in this regard.

Your feedback has been referred to our Price Lock team. Kindly expect a call back directly from them with an update on your Explora decoder.

I truly appreciate you bringing this matter to our attention.

Feel free to contact us if you require any further assistance.

Kind regards

Dinah

Best regards,

FZ
Francois Z's update08 Jul 2018, 12:33
Reviewer Update
Good day, Thank you for your response, but I feel this is unacceptable. We have been phoning every day and it’s still the same excuses. I have spoken to managers and still no one has come to light.
FZ
Francois Z's update09 Jul 2018, 11:16
Reviewer Update
And still no one has phoned me
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Jul 2018, 15:39
Official

Good day Francois

Thank you for responding back.

I tried to contact you today but could not reach you.

As per the feedback received from the Price Lock team, the decoder was delivered to your address today.

Kind regards

Dinah

Best regards,