Dstv Poor Service

I have been paying my dstv account of which there is an extra amount of Showmax that is being debited monthly, recently when I tried watching Showmax it has been giving me problems saying I need to upgrade in order to watch Showmax. I contacted Dstv on Thursday, November 10th 2022 and spoke to Ayanda, a very friendly person who assisted me and solved the issue promptly. On Friday the 11th of November 2022 I encountered the same problem and contacted them again in regards to my Showmax not working and it’s giving me the same problem as Thursday, I spoke to their consultant Anathi who seemed to be very impatient and did not sound like she knew what she was doing, we spoke for +- 40 minutes of which the ten minutes I was on hold as she said she was going to ask for assistance from her fellow colleagues,I waited but I later hanged up because I’ve been waiting for quite a while and she called me 30 minutes later saying she is still trying to get assistance and that was the last I’ve heard from Dstv till date regarding this issue and my showmax problem is still unsolved yet I’m paying them monthly although I still can’t access my showmax. Unless I’m compensated for this incident, I am cancelling my subscription with Dstv as a whole as they are *********** and the content they serve us is the same things played over and over again.