Dstv poor service

I would like to rake this time too say how poor the service is from Multichoice! My payment was made the 28th of the month, but now I cannot watch TV as the call centre agents say it is not reflecting on there side. I send them a screen shot of the payment but that was not good enough for then. This is not the first time this has happened to me, and I have to say the service you receive to get the problem resolved is terrible!