Dstv POOR service

I am extremely unhappy and disappointed with the level of service I have received with Dstv. I made payment via EFT on the 10th Feb 2020 and emailed Dstv POP, but I was disconnected 6th Time today in this month. Each time I had to call and clarify my payment and I was connected each time I call. Today I'm told each time I called and ask to be reconnected, I'm being charged a reconnection fee but I've paid in full for the month. This form of inconvenience and struggle on getting efficient and effective services from Multichoice is POOR and UNACCEPTABLE to me. I have to pay for a service that is not satisfactory at all. Adding to this, the problem of watching repeatedly the same programs and movies over and over for a year or two, is absolute disgust when you are paying for service. I have more complaints but I choose to end it here....for now. I AM UNHAPPY WITH DSTv