Dstv poor service at Water Glen offices

After my previous report on Hellopeter and feedback from them that they are attending to the problem I received a phone call from the walk in Centre at Water Glen Centrum in Waterkloof on 2 Oct 20 that they are eventually online and that I may visit the store to do my decoders swop. On arrival I requested to speak to the person who telephonically called me. A lady informed me that the specif person was not in the shop and after explaining my problem to her she informed me that they are offline and not able to process my decoder swop. I demanded to speak to the person who called me and told her to contact him on his phone. I informed her that I received a call from the store and that they are online to do the swop. After about 10 minutes he miraculasly appeared from the out of bound area for customers at the back of the shop. He then also informed me that they are offline and will not be able to help me. I told him that he phoned me on which he denied that he telephonically called me. I then proofed to him on my phone that I was called two times during the morning. After I explained to him that I was the person that complain on Hellopeter he suddenly acknowledged. He then inform me that they are offline but will do the swop.?? How is it possible because why didn't they do it on my previous two visits but now it is possible. I however took the two new decoders and left. A few minutes later I received a call from him (while still in the centrum) that he need the serial numbers of the decoders. I informed him that I am still around and will bring it to the store. On arrival he took it and mentioned that he will configurate it and that it will take some time. (How all of a sudden it is possible if they are offline) After about forty minutes he phoned me again while I was wandering in the Centrum that they are ready. He informed me that on arrival at home they will be fine and working. During all this time other customers was also informed that they are offline and that they are not able to assist them. However how is it possible that my problem was solved and other customers turned away. There is something seriously wrong at that walk in shop. On arrival at home everything was working properly.