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Puledi M

1 reviews | Active since Mar 2023

17 Mar 2023, 13:24

DStv poor service and ********

Dstv closed my account and I dont owe them anything. I pay my subscription every month.Im on DStv compact, i pay R308 monthy, i received an SMS notification to pay R1030.04, i went to Pep store, cashier there told me to pay R700, i said i dont have and why is it so much. She asked how much do i have i said R450, then she took it. A week later i bought a new decoder to change the old one that was using smard card. Then a week later i got a notification that i must paypay R461. I called rhem because they locked my account. Agent said i must pay. I told her i paid my subscription on the 7th March. I send a priof of payment. She thwn unlocked. After 2days it was locked again. I called again with my airtime, they said i must pay R386 before the 14March. I asked what is all this money for, they said is for reconnection. What reconnection because i dont owe anything. How come is your reconnection way more than my monthly subscription. Every agent i get tell me a different story. As we speak i dont see TV. My poor kids cant whats their favourite programmes, yet i paid DStv in full. Where do you think i get all that money to donate to you. Why do you want to **** me day light. Unlock my subscription.i dont owe you anything. I call you with my airtime and i still dont get help. Different stories that doesnt even make sense.its been a month withou TV but i paid. You taking advantage because you can see that account is for an elderly person who survive with Government pension fund. Why...

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Mar 2023, 13:30
Official
Hi  Puledi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team