1 reviews | Active since Mar 2023
DStv poor service and ********
Dstv closed my account and I dont owe them anything. I pay my subscription every month.Im on DStv compact, i pay R308 monthy, i received an SMS notification to pay R1030.04, i went to Pep store, cashier there told me to pay R700, i said i dont have and why is it so much. She asked how much do i have i said R450, then she took it. A week later i bought a new decoder to change the old one that was using smard card. Then a week later i got a notification that i must paypay R461. I called rhem because they locked my account. Agent said i must pay. I told her i paid my subscription on the 7th March. I send a priof of payment. She thwn unlocked. After 2days it was locked again. I called again with my airtime, they said i must pay R386 before the 14March. I asked what is all this money for, they said is for reconnection. What reconnection because i dont owe anything. How come is your reconnection way more than my monthly subscription. Every agent i get tell me a different story. As we speak i dont see TV. My poor kids cant whats their favourite programmes, yet i paid DStv in full. Where do you think i get all that money to donate to you. Why do you want to **** me day light. Unlock my subscription.i dont owe you anything. I call you with my airtime and i still dont get help. Different stories that doesnt even make sense.its been a month withou TV but i paid. You taking advantage because you can see that account is for an elderly person who survive with Government pension fund. Why...
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
