Dstv poor service and **********s

I have a very Bad experience with multichoice.Their customer service is very bad,from call center, supervisor and management. I wrote an email 2 months back to outbound @multichoice requesting for downgrade from R749 to access. Wifi +access R439. They called in reply to my email and confirmed downgrade is in effect. They instructed I pay 1 R439 installment after 24hours.i paid on the 3rd of March after 24hour period as instructed. I paid again on the 02 of April R439. Yesterday they disconnected my account and the Agent Bongani Mpungose today tells me I have shortfallls on my *** was used to pay for charges because I'm still on R749 package. I've asked Bongani to transfer me to his supervisor and his managers, Guess what he got so defensive and told me his supervisor supervisor and manager manage him and they don't speak to customers. Always when u ask for escalations they don't want to put manager on the line. U remain with stress and headache because it always end that u must pay what ever additional fees they want u to pay. Dstv they *********** customers big time. They don't do their job properly and Customers have pay arrears to fix errors they created. We pay a lot to watch repeats every day and night.