JP
Johan P

1 reviews | Active since Jan 2015

22 Mar 2016, 22:12

Dstv poor service and lying to its customers.

Got dstv this month and had to phone 6 times because they had errors on my account. First it was n double account that i got billed for twice then all the money was paid back. Due to this my account was canceled and then i had to pay in money to open it up. Even though they have a debit order going off. Then a couple of mornings i found my account is canceled again and every time the service centre does not fix the problem as it keeps coming up and the next person blames the previous person. No manager exist as they do not want me to speak to one. It cost allot of money for no service provided and they don't even offer compensation. Today i found out it is canceled again because their is money outstanding. How is this possible if i already paid upfront and a month has not even past and i have a debit order on my account. Incompetence is at work at this company. Seems like Netflix is the future and my next step.

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 Mar 2016, 16:07
Official
Hello johanprinsloo83,

It is with regret that we learn of the frustration you have experienced with your account. Please accept our sincere apologies for the inconvenience caused.

According to our records you have been assisted. Your DStv service is active and account was updated accordingly.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Should you require any further assistance, please feel free to make use of our other communication mediums (touch points) below to contact us:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Elna