DStv poor service and failing to resolve issues

To whine it may concern, Customer Service Department

DStv South Africa

Subject: Formal Complaint Regarding Streaming Stick Purchase and Poor Customer Service Dear DStv Customer Service, I am writing to formally lodge a complaint regarding the poor service I have received from DStv following a sales call I received during the first week of June 2025. During this call, I was offered a streaming stick with the assurance that it would be a plug-and-play device allowing me to watch DStv Streamer for free. I was informed that I would be paying R179 per month for 24 months for the device, and that I would receive additional benefits including movie tickets for 12 months, a SIM card with R50 airtime, and no decoder charges for a specified period. I was also told that the call was recorded. The device was delivered on 19 June 2025. Upon attempting to set it up, I discovered that it was identical to a device I already own. I contacted DStv on 25 June 2025 to report this and requested that the device be collected, as I had no use for a duplicate product. Since then, I have made multiple calls to your customer service team. Each time, I am told that the matter is under investigation and that I will be contacted once the call recording has been reviewed. It has now been over 15 working days, and I have yet to receive any resolution or follow-up. I continue to call, but the service I receive is consistently poor and unhelpful. I am extremely dissatisfied with the handling of this issue. I do not want this device, and I request that DStv arrange for its immediate collection and ensure that my name and account are cleared of any charges related to it. Please treat this matter with urgency and provide a written response confirming the steps being taken to resolve it. Yours sincerely,

Mimi MaJafe ***