DStv Poor Service

Absolutely ridiculous. Poorest customer service ever. I rented a movie this morning, after almost an hour of no pop up on my screen, I called the MultiChoice call center to query my movie. The consultant advised she doesn't know what she thinks I should do as she resent however, the movie was still not available. Meanwhile she is having another conversation with one of her colleagues and told me to hold (she did not mute). Whilst waiting for the movie, I queried the voice prompt telling me I needed to make a payment TODAY. I make payments on time every month, however the consultant could not advise much. I requested a break down of the amount as it was over R1300. The consultant could not advise why the sudden rise in my premium. I requested to speak to a manager, she put me on hold and went to find a manager, she then returned and advised she could not find her manager and she advised she would take my details and have a manage contact me (ofcause I was sceptical as this has happened before and no one ever, ever calls back, but I decided to agree as I airtime was running out too). I was on a 15min call with no answers to my questions. It's 6hrs later and still no call from a consultant or manager. I then decided to call back myself as I got agitated for a movie I am paying for but cannot watch. The new consultant advised that Box Office is experiencing problems and my movie will only be available later tonight #Shooketh. Fine, I then queried my payment with her and what she was telling me was a whole lota R150 and then R70 and R200 and and and... Still did not make sense. I requested to speak to someone in finance and unfortunately they have no extension to transfer. I then requested a manager as I am just not getting any help from these either untrained or lazy consultants. The consultant let me hold for over 5mins just to get a manage on the phone. Again my R30 airtime was depleted and still no answers. I Love what I watch on DStv even if it's repetitive, however their customer service is horrible and this is one of many encounters.