DSTV Poor service

Further to my review, posted on 4 February 2021 regarding poor service to my elderly mother in the Eastern Cape, I received communication on 6 Feb and sent her details, however this was only acted on once I posted a zero rating on the 8th. By this time my mother had travelled 270 kms in pursuit of satisfaction to be rebuffed at both Port Elizabeth and Uitenhage centres who do not answer their phones. On the 11th her decoder was collected and the smart card replaced and connected and set up.Thank you for this. So satisfaction was eventually achieved. However the issue of not being attended , especially the elderly , at call centre level,astronomical queueing times and general poor service to the public remains and should not neccesitate a posting for action. I am also not answered in respect of the Catch up menu and checking of contents. E.G. The series The Capture consistently has the later by line attached to the previous episode. Currently episode 5 has episode 6 attached so I must assume episode 6 is episode 7. This implies that editing is lacking and my previous comment regarding spelling,grammar and arithmetic remains. Please address this as it is not the quality of service one expects for what one is paying.Any response should be directed to my email via hellopeter