DSTV Poor Service

I spoke to 7 different call centre operatives in an attempt to load Britbox. One operator out of the 7 had some training on the product and managed to sort out a debit order. Still did not manage to get me connected. I asked the last operator to put me on to his team leader. After over 23 mins on the call I hung up. Wasted over an hour going nowhere. Operators were polite but not trained properly. Happy to take your money but extremely poor service. Too much of a monopoly!