DSTV poor service

Hi. I’ve been traveling between Durban and Johannesburg since July 2018 at least once a week. I have PVR decoders at both homes. It is not possible to switch only. The service for the last 12 months has been horrible! Horrible! Your call centre agents are not adequately trained. I literally receive a different explanation every time I call. The last month has been the worst month. It has taken more than a day on each call to have the services switched. I am told you have upgraded your sytems, though my understanding of upgrade is an improvement or enhancement on what existed before...NOT THE CASE. My last interaction was a few minutes ago with an Indian lady. Everything seemed fine, until she told me her system was done and I should call in the morning or use self service. I told her self service never works. She basically waited for 23:00 and then hung. I called back but your call centre is closed. I’m on the verge of cancelling my account and I get the feeling that I’m viewed as just another R899 out of many. I would like the call to be retrieved and action taken against this lady. She is not the first to hang up on me. I will still leave DSTV, but I will publish my frustrations on as many platforms as possible so that the other R899s can be aware and you take your customers seriously. Regards, Bulela Saliwa