Dstv poor Service

I have a problem with Dstv. Since this month my due date is the 8th of each month. We have two decoders under one account. Non of the accounts is ever late on payments. This month it's was closed the I called on the sameday and it's was opened the following week it's was closed again, I called again the consultant couldn't assist I them asked for the manager. I spoke to the lady by the name of Sthandile she then politely and respectly assisted me. She went through all payments and saw no late payment made through accounts by that time the amount was gone up to R121 from R87 .she kept checking and encountered a problem of Price lock that was on my account. I don't know what that is she explained I still didn't know anything about that. We need then decided to cut the story shot and I said I will pay it month end on my due date because I was irritated of these money growing that I don't even know. She then suggested to open my decoder and money will be pain on my following due that of R298. Hence since the 8th just after payment money from R87 to R171 today. My decoder is then closed today with an amount of R171 I called again then asked for the manager was then given the worst person ever. Jack Gumede the manger told me I'm owing R44 I got even more angry I'm told different stories and different money each time I call. Explained to him the whole story he became worst even more that the consultant told me issues of owing something that I don't know been telling him I've never been late. Told him about the Price lock that was encountered by the other manager. He became worst and said he knows nothing about that and have no idea what it. I got confused even more of which one is to believe and which it is. He encounter another issue of which the money was paid for and told my decoder will not be opened until I settle this amount told him I'm not going to pay money that I don't know he was very rude and he couldn't even help with solution I doubt he even knows his job. We were not on the same page to him to get me through his seniors maybe they will be respectful and helpful enough. I had to hold for 30minutes untill I dropped my phone I doubt he even took the call through he just putted it aside the way he was disrespectful. These weeks Dstv have been giving me hard time wasting my airtime and time. I have no money behind and I fail to under all this money that is growing daily. Managers like Jack Gumede need to be trained and sent back to school to learn about professionasium and customer management. He didn't even give me a reference number