gG
goolamsu G
1 reviews | Active since Mar 2015
14 Dec 2022, 12:57
DSTV Poor Service
I called the multichoice call center as I did not have PVR functionality on one of my decoders. The lady "Zodwa" assisted me and she was quite helpful to the extent that she also advised me that I was being charged for Showmax on the package at my 2nd property where I do not require it.
She said that this was a systems activation and is an error so I am due to be refunded from Jan 2022. She provided me with her email address and advised me to liaise with her via email for updates.
I have sent 4 or 5 emails to her and have had no responses. I do not know what is happening with my refund and my PVR issue.
This is not acceptable!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Dec 2022, 14:03Hi Goolam,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply14 Dec 2022, 14:03
Official
Hi Goolam,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
gG
goolamsu G's updateReviewer Update
28 Jan 2023, 08:25I received what seems as an automatic response from the "DSTV: Hello Peter Team" when I posted my review on 14 Dec 2022. I have not received any feedback ever since. This just goes to show that DSTV does not take their customer concerns seriously.
gG
goolamsu G's update28 Jan 2023, 08:25
Reviewer Update
I received what seems as an automatic response from the "DSTV: Hello Peter Team" when I posted my review on 14 Dec 2022. I have not received any feedback ever since. This just goes to show that DSTV does not take their customer concerns seriously.