CC
Conrad C

1 reviews | Active since Dec 2016

07 Aug 2023, 16:50

DSTV poor service

DSTV poor service or no service. I tried to do a change of ownership and I have uploaded the documents 4 times, I spoke to many agents via phone and chat box.

"Please be assured that this will be sorted as your documents have ben received. It is just a matter of them overriding the error." "Your query was escalated 10 min ago. There is still no feedback" "I sincerely apologize for the run around. Kindly note you will be assisted. Thank you for contacting LiveChat😊. Is there anything else I can assist you with?" "Apologies for the waiting time. Thank you for your patience. The system is a bit slow but will definitely be assisted" "Kindly note that we can not locate the documents and we need to fast track this query as it has been a while since you have not been assisted." "Apologies for the inconvenience. Your matter will be sorted out soon." - 5 days later

I have send emails, but I am still waiting, and no feedback or replies from the emails I have sent.

*** and ***1 - Ref ***3 - Ref ***0 ref ***7:

Ref #INC-***

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Aug 2023, 16:58
Official
Hi  Conrad Coetzee, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
CC
Conrad C's update08 Aug 2023, 10:58
Reviewer Update
I am still waiting:image.png 170.65 KBimage.png 148.56 KBwhat is so shocking about this is that when you have a holiday package, the account automatically gets suspended when you not using the service anymore, DSTV DOES NOT EVEN UNDERSTAND THEIR OWN RULES.......every agent I speak to got a different storry.