1 reviews | Active since Dec 2016
DSTV poor service
DSTV poor service or no service. I tried to do a change of ownership and I have uploaded the documents 4 times, I spoke to many agents via phone and chat box.
"Please be assured that this will be sorted as your documents have ben received. It is just a matter of them overriding the error." "Your query was escalated 10 min ago. There is still no feedback" "I sincerely apologize for the run around. Kindly note you will be assisted. Thank you for contacting LiveChat😊. Is there anything else I can assist you with?" "Apologies for the waiting time. Thank you for your patience. The system is a bit slow but will definitely be assisted" "Kindly note that we can not locate the documents and we need to fast track this query as it has been a while since you have not been assisted." "Apologies for the inconvenience. Your matter will be sorted out soon." - 5 days later
I have send emails, but I am still waiting, and no feedback or replies from the emails I have sent.
*** and ***1 - Ref ***3 - Ref ***0 ref ***7:
Ref #INC-***
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
