DStv poor service

On the 1st of July 2019, DStv suspended my services for reasons unknown to me - my account has been up to date. I went online to reconnect and was surprised to find that I owed them R1557 (my package is only R519). I paid the amount as is, with a hope of reconnecting my services immediately (School holiday season madness). From the 1st until the 5th, I was calling them on the *** number and spending not less than 25 minutes per call on some days. The explanations ranged from 'Software issues' to "Unknown technical fault'. Each day, I was promised a call back within 24 hours and escalation email to Technical service dept. - which never happened. I did not call them on the 6th, simply because some of the call center people made me look stupid. I made a call on the 7th and spoke to a gent' by the name of Joseph Mokale. From the start of the conversation, he promised that this will be resolved immediately. Within 10 minutes, my services were restored. I then requested to be transferred to someone senior - Supervisor or manager. I spoke to someone who called himself Itumeleng Sekgale, who promised me an apology letter with explanation by the 9th July 2019. From his tone, I could tell this will never happen – my suspicion was right. This is not just poor service, it is a deliberate act of neglect. On the first 5 days I phoned the call center, at least one should have yielded a call back or a resolution of the issue. NB: My account is still not resolved – I will start calling them from next week Monday, must take a break this week.