DSTV poor service

Multichocie debited my account with R5011.97 this month as opposed to my normal monthly payment. When I called the 1st consultant I spoke to informed me that I had authorized a 6 month payment, I queried it because I ahvr had a debit order since I started with them. She gave me a numbet for the billing dept which I called and the no. did not exist. Called back and got another lady who said there was no number to call and that she would escalate my query and I would get a call back within 30 Minutes. Nothing happened! Called the next morning and spoke to a helpful gentleman who assured me that I would get a refund within 24 hours and that the mistake was the computers fault. Called again 2days later and was finally put through to a manager who first told me that I had a contract for a yearly payment when I asked then why I was debited for 6 months his response was Oh I see it monthly He informed me that it would take 24 to 48 hours for a refund ( already been 52 hours) and they could nothing more for me because it had been escalated to the billing dept. My question to him was if I did not pay premium I would be suspended and he agreed. 5 days down the line and still no refund. Seriously bad service for a service that is not really worth it with more reruns than new programs. It is no wonder they are losing subscribers!