DSTV poor service

We requested our DSTV to be reactivated on a Saturday afternoon (2nd Feb '19). We were told that this could only be done if we went into a retail store such as Spar to pay the reactivation fee as Multichoice could not process payments over the weekend. We then declined activation only to now find Multichoice is taking off the monthly amount. They refuse to reverse. Very dissapointed.