DSTV - POOR SERVICE

I phoned on Friday the 1 March 2019 where I spoke to a lady and requested her that we are interested in having the Explora. She took all my details and said that somebody will phone me at the latest Monday 4 March to arrange installation. Tuesday morning nobody phoned me I phoned again. The person at customer care informed me that she will now again asked that somebody phone me immediately to arrange a consultation for installment. Today is Wednesday and still nobody phoned me whatsoever. I phoned again (so that is my 3rd time to follow up) and again the guy promised me that somebody will contact me. It is pathetic and still no call no feedback no nothing. The service is bad and that for such big company.