DSTV POOR SERVICE

By phoning to cancel your subscription clearly don't work, DSTV just carry on deducting money from your account after you have cancelled and they confirmed over the phone they will cancel. Monthend comes money that was not budget for gets taken from you account by DSTV, so then I went and reversed the debit order and asked the bank to stop DSTV from deducting any further payments. This all happend in July 2018.

Now I get this sms "We've still not received payment for your DStv payment plan & have had to update your payment profile with the credit bureau. For where and how to pay, please dial *120*68584#. We've asked a collections agency to get in touch with you regarding the outstanding payment."

I did what I had to, I phoned twice to cancel, 1st time in June around the 16th or so, they said I had to phone back closer to when my contract expires witch was the next month around the 15th so I phoned around the 15th or so of July again.

If your staff can't do there work and your company can't pick up the phone to finde out why I haven't paid this is not my fault. I hope that my name has not been affected by the credit bureau and if so I hope you will get this sorted out ASAP because I will take this further if I have to.

Hope to hear from you.