DSTV poor service

Just called DSTV call centre now I pay for my mom DSTV compact so I'll be away for a month I asked to be downgraded for a R100 package they refused telling me I have to pay R385 and I can downgrade in the first day of the month and I didn't know about. Today is the second day which makes no different I am so ****ed how can I pay for something that I won't be viewing even my mom have no interest in TV. This call centre even told me if I'm not paying R385 I'll be charged. Please help