1 reviews | Active since Jun 2018
DSTV Poor service
DSTV overcharged me in May and now in June they said since I have a credit of R447 i must not pay for June but now they keep on terminating their service after +-5days and I have to call them everytime when that happens for them to reconnect call don't last to less than 10mins. This is poor service.
Dear Nompumelelo Mrubata,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Nompumelelo Mrubata,
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Nompumelelo Mrubata,
As per our telephonic conversation:
We confirm we have rectified the error on the system. Two decoders were activated. However, only the DStv Family package is now active on the account. We do assure that your DStv services will not be disconnected.
The account is up to date and paid up till the 01.07.2017. Only the amount of R141.10 is due for payment on the 02.07.2018.
We sincerely apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team.
Best regards,
Dear Nompumelelo Mrubata,
As per our telephonic conversation:
We confirm we have rectified the error on the system. Two decoders were activated. However, only the DStv Family package is now active on the account. We do assure that your DStv services will not be disconnected.
The account is up to date and paid up till the 01.07.2017. Only the amount of R141.10 is due for payment on the 02.07.2018.
We sincerely apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards,
Edward
DStv Hello Peter Team.
Best regards,