DSTV POOR SERVICE

I bought 3 new version Explora decoders and the wifi connector. I have been unable to access catch up plus for series ( movies works ). I have spent hours on the phone trying to sort out the issue. The technical department was going to contact me within 24 to 48 hours. I have now been waiting nearly a week with no phone call. The help line people are rarely able to solve the issues I have had and then the supposedly knowledgeable people do not follow up. Whatever business is lost to the new competition is fully deserved.