DSTV Poor Service

For the last 2 weeks I have been trying to change the ownership of a DSTV USB Drifta. When I first went into the local branch I was told that I could only change ownership on the 1 October because the current owners had paid for the full month of September - even though I had all of the documents necessary to say that they were relinquishing ownership of the Drifta with immediate effect and did not mind that they had paid for the month in full. I then returned to the branch on 1 October and again was unable to change the ownership of the Drifta. This time they could not offer me a reason why that was the case and when they tried calling the DSTV call centre they weren't able to get through to someone. They then said I could leave the paperwork with them and they would make sure to sort it out the following day... I'm still waiting! It's crazy that even though I have ALL of the paperwork that they asked for, completed and signed, that they can't give a reason why the simple process of changing the Drifta from one DSTV account to another cannot be completed. Poor service.