DSTV POOR SERVICE

On the 20th I signed up for the Compact streaming package, I paid the R409 but I can only view a few channels, when i contacted DSTV I chatted with Percy who tried for over 30mins to get hold of his team leaders (Itumelen Segaloe and Masoko Mamorobela) who were obviously bunking work 'working from home' to try and fix the problem. I am still waiting for this to be sorted, i have no idea what possessed me to use DSTV. When i asked for cancellation they told me i would have to wait 12-24 hours for a refund yet they took my money immediately.