Dstv poor service

I pay my dstv account the same way every month... through the bank account, received a sms to say I did not pay and they disconnecting my service's, so I called in was told to send proof of payment and call again... so I called again and told the agent everything her Name was Nokukhanya, she then put me on hold for over 20 mins mind that I advised I have no airtime to stay on the line to long... she never came back to me over 20 minutes my airtime got finished and I had to call again and buy airtime again for got through to Sharon I asked for a Manager, said manager is in a meeting which I know is lie. She said the manager will call me back the manager never called me back this all happened on the 8/6/2020 , no respect for your loyal customers... so disappointed I always make my payments then to treated like an idiot my agents who lie and don't care ... reason why I might leave and go to Netflix... Dstv is a waste of money