DSTV Poor service

Extremely frustrated and annoyed, cancelling the service indefinity.

Subscripted to a premium streaming service. Activated the service was supposed to make a R1000 payment in error and transferred R10000.

Requested for refund of my balance. The same day. 2022 12 10

Resources that assisted 1. Agent one (2022-12-10) advised that refunded request was submitted. Requested Supporting document I did submit. 2. Agent two (2022-12-13), stated that she will initiate the refund process yet again. that is when i decided to give the agent and the finance department to work on the matter. 3. Agent three "mathima John" (2022-01-04) said if the refund is over R5000 the contact center is unable to assist, however the “walk in center” should be able to aid. Went to the walk-in center "214 ontdekkers road roodepoort" for assistance, I was told they dont do refunds. 3. Agent three "Sino mathwa manager" (2022-01-04), advise that they dont do refunds for streaming services. i was referred to liaise with the bank. Obviously, the bank dont perform reversal for public recipient account bank confirmed. 4. Resources 01/04/2023 Vuyokazi Thethela, and Iviwe Gqotholo the manager on duty, told me that on the 30th the requested was rejected reason "invalid supporting documents!" for the record i submitted the correct documents Iviwe confimed.

Poor service period.