DSTV poor service

I am a premium dstv client for many years now. Upgraded to a explorer about 2 months ago. First they canceled my account and asked me to pay for the month even though I have a debit order for many years. They canceled my insurance. Insurance still not corrected. I can't get showmax connected. Spent hours on the phone with the call center to get this corrected only to be put on hold. Still can't access showmax. Service is very poor and I am serious thinking of canceling my subscription.